Vehicle & personal property
Everything you need to prepare for your redemption visit. Review the requirements below, then choose the right appointment path.
Find your next stepBefore you schedule
Vehicle and personal-property retrieval have different requirements. Start here so your team can process the right request.
Find the last six digits of your VIN. Provide a mobile number or email so we can reach you about your appointment.
Vehicles need a release sent directly by the lender. Personal property does not require a lender release and is stored for 60 days.
Bring the appropriate identification, plan to arrive 15 minutes early, and wait for your final confirmation and location.
On the day
Central: Birmingham, Mobile, Montgomery
Eastern: Phenix City / Columbus, GA; Union City, GA
All appointment times follow the lot’s local time zone.Common questions
Contact your lender and request a Vehicle Release (VRR). Your lender must send it directly to Tri-State Recovery by email. Only the registered owner or an authorized third party listed on the release can redeem the vehicle.
No lender release is required for personal-property retrieval. Personal property is stored for 60 days. Bring your keys to avoid potential additional fees from your lender, plus bags or totes to carry your belongings.
You will need the last six digits of your Vehicle Identification Number (VIN). Contact your bank or lienholder, or check your insurance ID card.
Your initial scheduling confirmation is preliminary. Files are reviewed within three business hours, Monday–Friday. Requests outside business hours receive an initial confirmation the following business day. Final confirmation is sent the evening before your approved appointment, after the required paperwork has been reviewed. If the lender has not provided its release, contact your lender about what is still needed.
The lot address is provided only with your final confirmation, sent the evening before your approved appointment. Wait for that confirmation before traveling.
For a vehicle redemption, bring a valid, unexpired driver’s license. If you only have a government-issued photo ID, bring a licensed driver with a valid driver’s license. For personal-property retrieval, a government-issued photo ID is sufficient.
Payment is by debit or credit card only; cash is not accepted. Redemption costs cannot be quoted until Tri-State Recovery receives the lender’s Vehicle Release document and all fees are paid in full. Your contact information is used to communicate fees and appointment details.
Arrive 15 minutes before your appointment. There is a 15-minute grace period; if you expect to be more than 15 minutes late, reschedule. Walk-ins and same-day redemptions are not available.
Due to limited space, limit the number of people accompanying you and refrain from bringing children. Follow the instructions in your final confirmation.
Need a hand?
Leave your details with our team using the existing assistance form. We’ll follow up once your vehicle is processed and ready for an appointment.
